1. Delivery range and freight
Delivery range is all in the TW、HK、Philippines and Malaysia, free shipping
2. Delivery time
After the order is placed successfully, we will carry out the distribution according to the order of the order, and the distribution cycle is about 3 working days; there is no time limit for delivery and delivery at a specified time, and delivery services can be provided on Saturdays, Sundays and national holidays.
3. Arrival time
After the order is completed, the arrival time is about 7 working days
4. Receipt instructions
When placing an order, please try to leave an address and contact number that you can sign for. the
When you receive the product, please inspect the product on the spot, check whether the outer packaging is intact, whether the type and quantity of the product match the order details, and whether the shopping list is complete. It is not provided to unpack the mobile phone package for inspection before signing. If the outer box seal is damaged or torn, you have the right to refuse it.
However, for abnormal conditions such as intact seals and lack of materials after unpacking, please contact our 24-hour online customer service and keep the package as it is.
If you cannot personally sign for the receipt, please entrust others to sign for it and operate strictly according to the second item. The delivery courier is only responsible for delivering the goods to the address specified by the courier. Anyone at this address can sign for it, such as the counter, and does not guarantee delivery to the designated person.
For risk considerations, you cannot modify the address and phone number after confirming your order. Please be sure to fill in the correct address and phone number when placing the order. We apologize for the trouble this has caused you.
From now on, stranded orders that cannot be delivered due to insufficient information will be retained by the delivery party for 5 days. We will notify users by email, please reply to the email in the mailbox or contact customer service personnel. For orders that have not been answered within 5 days, we will arrange to return to the warehouse and refund. This gives you the inconvenience, please understand.
5. Return and refund
1. If the goods you ordered are defective, you can ask for a full refund
2. Regarding the return and refund methods and conditions, follow the records on the product sales webpage and related webpages in the ordering process
3. The goods you return must maintain the integrity of all goods, gifts, accessories, packaging, and all accompanying documents or materials at the time of shipment. If there is a physical invoice, it should be returned together with the invoice and signed. Orders and other documents required by relevant laws and regulations; otherwise, we may refuse to accept your request for a return or refund. the
4. You understand and agree that if you request a return or exchange, or because we cannot accept all or part of your order, or the contract is terminated or invalidated for any reason, and we need to handle refunds for you, we may Handle documents required by relevant laws and regulations such as invoices or discount orders on your behalf
5.Shipping methods: Air freight, Hsinchu, 711/FamilyMart pick up
6. Frequently asked questions about delivery
Q1: Can I specify the delivery time when placing an order? the
A1: According to the "transportation company" in the order transportation information, the delivery time will be different. You can choose to deliver during specified time periods (the time periods are: before 13:00 and 14:00-18:00), excluding Sundays.
Q2: How to complain about the courier?
A2: According to the "transportation company" in the order transportation information corresponds to different courier companies, customers can contact the local service hotline
Q3: How long does delivery take? the
A3: Under normal circumstances, it will be delivered in about 7 working days from the date of delivery of the order (excluding Sunday).
Q4: What should be paid attention to when signing for inspection? the
A4: Please ensure that the outer packaging is intact, the recipient can refuse to accept the goods with damaged outer packaging. the
Q5: Do I need to provide a certificate when receiving the goods? the
A5: No need. The courier is only responsible for delivering the goods to the address specified by the courier, and anyone at this address can sign for it, such as the counter. Delivery to the named person is not guaranteed. the
Q6: What should I do if it is signed for by others? the
A6: If this happens, please contact the corresponding courier company according to the "shipping company" in the order shipping information. Please contact your local service hotline. the
Q7: How to check the delivery status of cooperative manufacturers? the
A7: Please follow the "transportation company" in the order transportation information to check the corresponding courier company to check the status of the goods. the
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