We have a 30-day return policy, which means you have 30 days to request a return after you receive the item.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at rjiotrsa@usein.store. If your return is accepted, we will send you instructions on how and where to send the package. Items returned to us without prior request for return will not be accepted.
For any return issues, you can always contact us at rjiotrsa@usein.store.
damage and problems
Please inspect your order upon receipt and if the item is defective, damaged or you have received the wrong item, please contact us immediately so we can evaluate the problem and correct it.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable items (such as food, flowers, or plants), custom-made products (such as special order or personalized items), and personal care items (such as beauty products). We also do not accept hazardous materials, Returns of flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we do not accept returns on specials or gift cards.
replacement
The quickest way to make sure you get what you want is to return the item you have, and once the return is accepted, purchase the new item separately.
Refund
We will notify you when your return has been received and inspected, and let you know if your refund has been approved. If approved, you'll be automatically refunded to your original form of payment. Keep in mind that your bank or credit card company may also take some time to process and post the refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
